Are you evaluating phone systems for business?

phone-systems

Here are five things to consider

The way businesses operate is evolving, and in order to keep pace with changing demands, business phone systems have begun to expand across multiple platforms such as email, IM, video and voice conferencing and more. Despite this expansion, voice and business phone service still remain a critical components to everyday business.

If your business has already moved (or is moving) email and file storage to the Cloud, it is time for your phone service to make the move as well.

Locating phone systems for business that are capable of making this transition as smooth and efficient as possible is a factor that directly impacts business success. Ask anyone in the IT department and they will tell you that it is important to deploy as system than can be easily managed and scale as the business grows. It is equally important that the system is easy to use and has the tools that end-users need to perform their core duties.

The ‘must haves’ when evaluating phone systems for business

Superior call quality

Never gamble with call quality. Poor call quality can easily turn off a potential customer, make the business look unprofessional and make it nearly impossible for employees to get their jobs done. Ensure that the system is reliable.

  • Is the provider’s telephony infrastructure reliable?
  • How was the system designed? Does is leverage leading technology like the technology found in BroadConnect’s business phone system?
  • Is the platform flexible? Will is scale as the business grows?

Easy administration

Deploying and maintaining a corporate phone system is not an easy task, however, it can be done. Migrating to a cloud-based system means that everything can be administrated, managed and setup quickly from an online portal. This should free up time to dedicate to more pertinent projects.

  • What is the process for implementation? How long will the process take?
  • Will you need to hire a professional to come to your location or can it be taken care of offsite?
  • How difficult is it to make changes or add or remove users?

Mobility

Do your employees require desk phones or will they benefit more from a mobile solution? The system installed should support mobility and provide employees with quick access to the tools they need to do their jobs, such as SMS, IM, etc.

  • How will employees access the system? Will they use softphones, mobile devices or do they need physical office phones?
  • Are the mobile calling features current and up to par?

System Support

Cloud-based phone systems remove the requirement for in-house technical support, however, it is still important to confirm that support will be available if you ever need it.

  • Will you require onsite support or special training?
  • How do you access support and what times is support available?
  • Outside of normal business hours, is support available?

What does it cost?

Search for a solutions provider that has straight-forward pricing. This will reduce the risks of hidden fees or service charges. You should be able to estimate what your monthly bill will be.

  • Is the pricing model pay-as-you-go or under contract?

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